Changing Multi-Factor Authentication (MFA)

Change MFA verification methods

1. Open browser, in address line type or paste: https://portal.office.com/
   
   
2. On the upper right side of screen, click on the round circle with your initials or picture.
   Opens menu to View account.
   
   
   *NOTE if you are prompted to authenticate via a phone call, text or authentication code in app, and you cannot do so, you will need to submit a ticket to the DES IT Support center to have this changed. Please provide a valid phone number for us to change this to. 

Go to Preferred Options page

1. From the left navigation, select Security info.
   
   
   
2. From here you can Add or Change your verification methods.
   
   
   
   
   
3. After selecting "Change", enter the new number you would like to authenticate with and select Next
   
   
   
   
   
4.  You will then receive a call from Microsoft to confirm the authentication method

Change Default sign-in method

1. Click the blue Change link near "Default sign-in method."

*NOTE, if it is already set up you may have to hit the change button here:

2. You will be prompted with a drop-down selector: