Forget your DES iPhone passcode?
If you can't remember your DES iPhone passcode, don't worry—help is available. Our IT4U team can clear the passcode on your phone remotely. Simply call 360-407-2244 or submit a support ticket at the following link: https://desitsupport4u.des.wa.gov/hc/en-us
If you continue entering the wrong passcode, your phone will erase all its contents and will need to be set up again. This security feature protects state data stored on your device. If you see that you are locked out and must wait to try again, STOP! Contact us immediately. We can remove your passcode within minutes so you can regain access and set a new one.
Lost your agency iPhone?
If your DES iPhone is lost, IT administrators can remotely lock and track the device using Lost Mode. Lost Mode displays a custom message and contact number on the lock screen, keeping your device secure until an administrator disables it. Location tracking and sound alerts are available as long as the phone remains charged. Please notify IT4U immediately if your phone is lost so we can assist you. Once the phone loses power, we cannot track or secure it.