The ETS PMO (Project Management Office) offers IT project management, business analysis, and inclusive design and digital accessibility support for both custom-built and procured technology solutions. We ensure that projects align with agency strategic goals, are executed efficiently, and deliver value. We provide the necessary processes, methodologies, and templates for managing IT projects within our agency.
Meet our team and learn about the services we provide:
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Nancy Simpson (DES) |
IT Project Management
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Kristen Abe (DES) |
Sarah Mollas (DES) |
Vishal Singh (DES) |
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- Provide expertise and guidance regarding project management methodologies (agile, traditional waterfall, hybrid, lean approaches).
- Work with customers and Procurement for decision packages, RFIs and RFPs, SOW and Contract Execution activities for planned solutions, including security design reviews and OCIO project oversight.
- Manage project activities in accordance with Project Management best practices:
- Scope, Schedule and Budget management throughout project life cycle
- Project oversight and guidance
- Stakeholder Management
- Vendor Management
- Document/Artifact Management
- Communications Management
- Issue/Risk/Change Management
- Ensure Lessons Learned are captured and communicated to benefit other/future projects
IT Business Analysis
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Emily Hurst (DES) |
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Jackie Edwards (DES) |
Patrice Littleton (DES) |
Lucy Pick (DES) |
Heather Sprague (DES) |
- Conduct interviews with stakeholders, end users, and technical teams to gather and document business requirements appropriate to the scope of the solution, including functional, technical, IT Security and Digital Accessibility requirements.
- Creates and maintains various project artifacts such as business process flows, context diagrams, value stream maps, data dictionaries etc. appropriate to the project needs.
- Ensure requirements are met and, where gaps appear, that they are managed acceptably.
- Perform quality assurance testing and coordinate/facilitate user acceptance testing to ensure that business requirements are met.
- Develop role-based training materials and deliver training to end users.
Digital Accessibility and User Experience
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Zain Joyce (DES) |
James Mitchell (DES) |
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- Develops and maintains visual design specifications (e.g. mockups, wire frames, prototypes, etc.) to create modern, innovative, and user-centered applications.
- Coordinates and conducts digital accessibility testing based on the current policies and standards in accordance with relevant laws and regulations (e.g., WaTech Policy USER-01 and WCAG).
- Performs regular digital accessibility audits of existing DES applications to identify accessibility barriers and recommend remediation strategies.
- Provides guidance on website and application usability best practices.
- Analyzes user interfaces and workflows to identify opportunities for improvement.