The TSD Application Development & Configuration Team plays a crucial role in supporting the diverse applications that serve both DES internal business lines and external customers. We are dedicated to delivering efficient, scalable, and secure IT solutions that align with business needs and help streamline operations across multiple sectors. Our team continuously collaborates with various business units to provide innovative, reliable, and high-performing applications that enhance both operational efficiency and customer satisfaction. Our work is supported by four dedicated teams, each specializing in different areas of application development, digital solution, and technical support.
Meet the people behind our applications and see how we support your business needs:
|
Afzal Hasan (DES) |
|
Modern Application Development team
|
Kumar Durvas Jayaraman (DES) |
Willie Haycox (DES) |
Anthony Richardson (DES) |
|
Rodrigo Acevedo (DES) |
Patrick Leonard (DES) |
Abhi Jain (DES) |
The Modern App Dev Team focuses on building cutting-edge, scalable applications that address the ever-evolving needs of DES business lines and external customers. This team is dedicated to the design, development, and deployment of next-generation applications, using the latest technologies and best practices to ensure high performance, security, and user-centric functionality. Their efforts are instrumental in transforming business ideas into fully integrated software solutions that drive efficiency and innovation.
Key Responsibilities:
Design and develop modern, custom applications.
Utilize emerging technologies such as microservices, cloud-native architecture, and mobile-first design.
Continuously innovate to meet evolving business needs.
Ensure applications are secure, scalable, and aligned with business strategies.
Modernizing legacy systems to future-ready architectures using industry best practices.
Research and Development on new innovative initiations.
Site Reliability Engineering Team (SRE Team)
|
John Honnold (DES) |
|
|
|
Connie Dove (DES) |
Lesa Terry (DES) |
Tom Christensen (DES) |
|
Dale Abersold (DES) |
Li Li (DES) |
|
The Application Support Team provides ongoing maintenance and troubleshooting for a wide range of applications used by DES business lines. This team ensures that both custom-developed applications and commercial off-the-shelf (COTS) solutions run smoothly, offering technical support, problem resolution, and proactive system monitoring. They are crucial in maintaining operational continuity, minimizing downtime, and ensuring system reliability.
Key Responsibilities:
- Provide 24/7 technical support for over 100 applications
- Perform routine system monitoring and preventive maintenance
- Troubleshoot and resolve issues with both in-house and third-party applications
- Manage system upgrades and ensure applications remain compliant with business and regulatory standards
Developer Operations Support Team (DOS Team)
|
Brandon Hall (DES) |
John Carter (DES) |
Rocky Bisogno (DES) |
The DOS Team plays a key role in transforming DES’s digital workspace through the effective deployment and management of cloud-based technologies. This team specializes in the Microsoft 365 ecosystem, including SharePoint development and management, as well as a range of cloud services that enhance collaboration, data management, and workflow automation. By leveraging cloud solutions, this team enables seamless, scalable, and secure digital transformation across business lines.
Key Responsibilities:
- Provide cloud-based solutions and automation services to streamline business operations
- Integrate and manage key digital services and platforms
- Support business continuity and system resiliency through robust infrastructure management
- Drive digital transformation initiatives for improved operational efficiency
Digital Print & Mail Team
|
Michael Zimmerman (DES) |
Lilly Ashbury (DES) |
Abhi Jain (DES) |
The Digital Print and Mail Team specializes in the development, implementation, and management of solutions related to digital printing and mailing services. This team is essential for managing communication with stakeholders, including customers, partners, and internal teams, through both digital and print channels. They ensure that print and mail services are highly efficient, secure, and meet all compliance standards.
Key Responsibilities:
- Design and develop digital printing solutions that support customer and internal communications
- Ensure secure and compliant mailing processes for sensitive communications
- Optimize the delivery of print and mail services to enhance customer experience
Provide cost-effective and innovative solutions for print and mail operations