If you have created a Zendesk account or had an account created for you (all DES staff have accounts), you can access your tickets and see the details of your tickets and their status. Follow the steps below.
- Launch DES Support Center and sign in (upper right-hand corner of page). If you don't remember your password, see Create or Update your Zendesk Account for instructions are creating a new password.
- Once you are signed into Zendesk, click on your name in the upper right-hand corner of the page and then click on My activities.
- From the My activities window, you will see several options.
- View your tickets by Request # (Contributions & Following are for Zendesk Agent accounts).
- Review all your requested tickets under My requests.
- Review tickets you were cc'd on but not the requestor under Requests I'm CC'd on.
- If you have a long list of tickets, you can search by using keywords (Search requests) for your ticket instead of opening each ticket to see if it is the one you are looking for.
- See a complete list of every ticket you have ever submitted. If you click on the subject line, it will open the ticket and all the details of the ticket.
NOTE: Not only can you see your tickets and their status, but you can also update notes or reply to the ticket from Zendesk, as opposed to responding back and forth using email.