For an Account Password that has NOT Expired, follow the directions below. If you are getting a message from BIG-IP (like the screenshot below), click here to follow those instructions.
Passwords will need to be at least 15 characters or longer and need to be a combination of numbers, capital letters, and special characters. Password will expire every 365 days.
Your last 9 passwords will be remembered so you will need to ensure you do not use any passwords you have used the last 9 times.
**Note - You will receive a notice 2 weeks before your password expires that it is going to expire. If you do not restart your PC within the 2 weeks, you may not see the notification. We recommend you restart your PC at least once a week.
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Using Big-IP, confirm you are connected to the State Government Network (SGN) with VPN.
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Press CTRL+ALT+DEL to open the Change Password menu. You will not be able to view these instructions once you press CTRL-ALT-DEL so you may want to review steps 2-6 before proceeding.
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Click on Change a password
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Enter your current account password in box 1, then enter the new password in box 2 and confirm the new password in box 3. Click on the right arrow (step 4 in the diagram below) to finish the password change.
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You will get a pop up that says Changing Password and when it is done, it will let you know your password has been changed and to click OK. Click OK.
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You will be returned to the desktop main screen. DO NOT sign out of your computer yet.
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Find the icon located on your Desktop called PWD-Sync and double click on it.
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In the following window enter your new password. Then press Enter.
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If you see RED writing in the window and it closes quickly, you did NOT enter your new password correctly and you will need to enter it again (Return to step 7).
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If you have entered your new password correctly, you will receive a message that says, "Your New Password has been updated.", similar to the screenshot below:
- Press CTRL+ALT+DEL and choose Lock.
- Sign back in with your new password.